Frequently Asked Questions

Can I consult with my erbcare herbalist remotely?

Yes! Once you sign up for an erbcare membership you can schedule your initial consultation. Consultations will be in our secure online visit-room.

Why are there consultations?

Erbcare clients begin with a consultation. All of our formulations are custom, tailor-made, and unique to each person. Our clients schedule consultations because we need to learn something of who they are and what they need. This piece is necessary if we are to truly facilitate a person on her life journey.

Why is there a subscription?

Most people do not have access to an herbal pharmacy containing individual herbs. By subscribing to erbcare, you can order formulas at wholesale prices. Furthermore, the subscription is an alliance that helps us to continue serving you, over time. Not only does it allow us to maintain the service, it helps you to achieve greater consistency in your desire to take herbs for health.

How do you ensure the quality of your herbs?

Our herbs come from certified, traditional growing regions in the East. This means that we purchase organic, whenever possible, but we will always prioritize geo-authenticity. Just as the art of winemaking relies on the origin of grapes, temperature, humidity, soil, terrain, and micro-climate all affect herbs as they grow. This, in turn, affects their properties.

However, even for non-organic herbs, we have a high standard for raw plant material. Our herbs are bright, vital, alive and potent. They surpass cGMP international standards in terms of heavy metals and pesticides. All herbs are completely traceable in their origin from individual farmers, and each batch of plants is identified using thin-layer Chromatography. Furthermore, these plants receive the ultimate in terms of traditional processing methods.

Are all of your herbs plants?

99% of our herbs are plants. It is little known that not all “herbs” are plants. Many traditional practitioners prefer to use the broader term “medicinals,” however this word is restricted and cannot be used by herbalists in this country. So, naturally, there is some confusion.

The majority of our clients receive only plants in their prescriptions. Other possibilities include shells, minerals, insects or animals parts (please note, these are from animals that are not endangered). Often these substances are more costly than plants, and so they are used only when a desired effect cannot be achieved in other ways. For example, Abalone shell is excellent for difficulty sleeping when restlessness (tossing and turning) is severe. We once had a client who was constantly, uncomfortably lightheaded. This persisted until deer antler (from an unharmed deer!) was added to her formulation. Within a short time, she was restored to perfect health.

If you have specific requests or restrictions about non-herb “herbs” please let us know during your consultation. We will share information so that you can make an educated decision.

What is herbal medicine?
Herbal medicine was the main form of medicine globally until the 20th century. Its history has been documented in writing for more than 5000 years. Only during the last 100 years have pharmaceuticals almost completely replaced the medicinal use of herbs in Western Society. Yet today, three out of four people worldwide rely primarily upon traditional healing practices, most of which is herbal medicine.
What is a Dipl.OM? What is a Doctor of Oriental Medicine?

The Dipl.OM certification stands for “Diplomate in Oriental Medicine” and is administered by the NCCAOM (National Certification Commission for Acupuncture and Oriental Medicine). It means that the individual has graduated from a medical school for Chinese medicine and has also passed five national examinations, including one on standard, Modern medicine.

Licenses for practice vary, state-by-state. Some states have the license of L.Ac (Licensed Acupuncturist), while other states, such as New Mexico, offer a more substantial license called a DOM (Doctor of Oriental Medicine). This license requires more schooling, as compared with many other states, and requires an additional state-held examination. It also allows the holder to diagnose disease, accept healthcare insurance and practice as a primary care practitioner, within New Mexico. The DOM license also requires continuous education to maintain the right to practice.

Studying at a Chinese Medicine School is similar to attending a regular medical school. It is a large commitment requiring four years of year-round study and practice. The curriculum is divided into regular bio-medicine and science, traditional herbal medicine and acupuncture.

How do I take my herbs? .... What are powdered extracts?

Powdered extracts are the most modern and precise way to take botanicals or herbs. The plant material is water-extracted at scientifically determined temperatures, while volatile oils are captured as they rise. This “soup” is then sprayed on a bed of pharmaceutical grade starch, called dextrin, which is completely non-allergenic. The resulting powder is finally pulverized into small granules. These granules are dissolvable in hot water, which produces a tea very much like what one would traditionally cook-up on their own stovetop. Powdered extracts can also be taken dry and washed down with a tall glass of cool water.

How does erbcare work?

After you subscribe to erbcare, please choose a date for your initial consultation, as soon as possible. During your online appointment, your practitioner will listen to your needs and ask questions. Then he or she will design a custom formula specifically for you. Our pharmacy will fill the formula and mail it out, often on the same day.

In the beginning, you will typically receive one or two weeks of herbs to start. Take them regularly and look forward to your follow up consultation. It typically takes two to four consultations to find a combination of herbs that works best for you. This process may take longer if you have multiple health concerns, frequent health changes, or you have a long-term health problem.

Everyone knows that health is not an instant fix. What we look for at erbcare is improvement that you can see. This is how we (and you) know that we are on the right track. At erbcare, we want to set you up with something that really works, and we want

How do the herbs taste?

“Unusual” is probably the first word that comes to mind. But really, each batch of herbs is custom designed for individual clients, so each one tastes different. What we find is that the process of designing custom formulas has an interesting effect: It produces formulations that (often but not always) taste good to that individual, over time. A fair number of clients who did not like the taste of their herbs at first come to enjoy them. Some even crave them, looking forward to their next dose. Some clients have replaced coffee with their herbs, and some even add cream and sugar, just like they used to do in their coffee.

What we usually ask is for people to have an open mind when drinking their herbs. That unusual sour or bitter or sweet flavor might just become the next big thing for your body (and your palate). If drinking the herbs is a torture on your taste buds, you can always dump the powder onto your tongue and swish it down with water. Done!

Should I do anything to prepare for my consultation?

Consultations work best if you have already given some thought to your “Main Complaint.”

The Main Complaint is a health issue that you can feel. For example, “high cholesterol” would not be a Main Complaint because you cannot actually feel it. On the other hand, Headaches or Feeling Sluggish are actual experiences, that you can perceive, even without medical testing. What you feel and notice are messages from your body, just waiting for translation by an experienced practitioner. Working with what you can directly perceive is important to improving your health, and it produces the best outcomes.

If possible, have your consultation in a place that is private and quiet. Of course, this is not possible for everyone.